Clientele

Why Jewellery Retail Companies Need Management Consulting

  • India’s gems and jewellery market is worth ~$75 billion, with organized retail growing at 15%+ annually. Yet most mid-market jewellers operate without piece-level inventory tracking, documented SOPs, or integrated billing systems.

Jewellery Retail Industry Challenges

  • High-Value Inventory Without Adequate Controls: Gold, diamond, and silver inventory worth crores sits across display counters, vaults, and karigar (artisan) workshops. Without piece-level tracking, weight reconciliation, and vault management SOPs, losses go undetected. PKC implements rigorous inventory control frameworks specific to the jewellery trade.
  • Complex Pricing & Making Charge Management: Jewellery pricing involves live gold rates, making charges, wastage, diamond grading, and stone costs. Manual pricing leads to errors and margin leakage. PKC automates pricing workflows and billing systems using estimates and implements systems that calculate real-time item costs accurately.
  • Karigar & Job-Work Management: Managing artisans, tracking gold issued vs. returned, and controlling wastage in the manufacturing process is a perpetual challenge. PKC’s SOP and process mapping service creates transparent karigar management systems with daily reconciliation.
  • Hallmarking & Regulatory Compliance: Mandatory hallmarking (BIS), GST on gold, and anti-money laundering regulations demand documented compliance processes. PKC ensures every regulatory requirement is embedded in operational SOPs.
  • Customer Relationship & Scheme Management: Gold savings schemes, loyalty programmes, and old gold exchanges are critical revenue drivers. Managing these manually across stores creates reconciliation nightmares. PKC automates scheme management with proper accounting integration and also aids in setting up and implementing schemes.

PKC Services for Jewellery Retail

Business Process Re-engineering (BPR)

Redesign inventory management, karigar workflow, customer billing, and inter-branch stock transfer processes for jewellery retail.

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SOP & Process Mapping

Document vault management, display stock audit, karigar gold issue/return, customer handling, billing, and GST compliance processes

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Business Process Automation

Automate estimate generation, stock reconciliation, scheme management, and management reports.

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Business Excellence

Implement store-level KPIs (gold sold per day, conversion rate, per-customer revenue), mystery shopping, and continuous improvement.

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ERP Software Implementation

Implement jewellery-specific ERPs (Jilaba, Ornate, Online Munim, Logiology, Jewel360, RetailGold, or Zoho with jewellery customisation) covering inventory, billing, CRM, and accounting.

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Our Success Stories

One System, One Process, 100% Satisfaction: A Vysaraju Jewellers Testimonial

  • Process simplification & standardization
  • Improved accounting system performance
  • Team-wide adoption and comfort
  • Delivered exactly the P&L Dashboard he asked for
  • 100% self-reported satisfaction

₹4 Crore Recovered, ₹20 Crore in Wrong Payments Prevented: How PKC Transformed Finance & Supply Chain for a ₹4,000 Cr Jewellery Retail Chain

  • Recovered ₹4,00,00,000+ (₹4 Cr) from suppliers through a digitalized payment request process and Vendor Payment Aid system
  • Reduced working capital usage by 10%+, delivering yearly OD interest savings of ₹1.2 Cr+
  • Reduced manual work by 40% per entry through TDS & GST automation
  • Reduced advertisement costs by ₹3 Cr+ per annum by isolating indirect expenses via the Interactive Purchase Dashboard
  • Identified and prevented ₹20 Cr+ in wrong payments within the fiscal year via bank masters in Tally combined with a digitalized payment request process

Ready to Transform Your Jewellery Retail Operations?

Listen to our clients

Apex coconuts, one of the largest vertically integrated coconut processing company in south east asia, was facing issues with handeling a lot of leads and turning of leads to deal. Upon their meeting with the PKC team, PKC analysed the business and issues. Gokul Shrinivasan, the CMO of Apex coconut said-“The PKC team analysed all the issues, communicated them to me and the solutions as well. PKC also implemented CRM for me that helped me analyse the leads better, and thus have a more worry-free process. PKC has helped me analyse all information and turn it into prsopects. We look forwad to engage PKC into procurement and logistics and accounts domain. We really recommend the PKC team”
Gokul Shrinivasan

Apex coconuts

"Our collaboration with PKC Consultants has added incredible value to our ERP implementation Project. Leveraging their experience and knowledge helped us Go Live on time at Sundaram Composites, while critical activities like Requirement gathering, Testing, User training and Documenting procedures are addressed in advance. <br><br> Their contribution to the development of structured way for assessing the Implementation partners, Understanding the Business processes and putting up checks and balances as appropriate was critical in meeting the Digital Initiatives which we combined with our ERP Implementation."
Thirumalai G

Head - India Operations

"The Internal Audit Assignment carried out by your team was in a very Structured manner and the Quality of Service is excellent."
CA Sampathkumar D

CFO, IndianOil LNG Private Limited

“Thank you for all the support you and team provided!!”
Madhan S

Senior Director

“You and the entire PKC team have been an instrumental part of the journey. Thank you!”
Atul Sahai

SaaS Strategy & Operations

"PKC helped us launch our 65000 sq.ft. retail store in Chennai from the very start. Results were clearly evident. To say the least, their systems have ensured that the store operates in an auto mode format. We strongly recommend PKC . As a Team, they understand client's requirements and fulfils them in the best possible manner."
Rahul Bhora

CEO, Madras Super Store

"We did not have control of our expenses, due to the sheer size of our 40 store operations. With PKC's insights, we are now in control of costs. The best thing about PKC is they are ready for change & work as per the clients need, even though it's out of their way."
Raakesh Ramanand

Managing director, Consolidated retail

"Prakash Kochar & Co Chartered Accountants" were recommended to us a number of years ago and we certainly have no regrets about moving to them. Work is carried out efficiently, professionally and to a very high standard. We are happy in the knowledge that Prakash Kochar & Co will always do their best to look after our business and drive it forward. Anyone in the retail industry looking for excellent customer service should look no further."
M.Rajalingam

Group Chairman, MSR Group

"When it comes to consulting, auditing and other vital business services, there are many that talk a good game. PKC Consulting helps you make remarkable happen. They took the time to understand who we are and what we require; and provided us with customized yet apt solutions to choose and implement for the better. Their input and direction have proved to be instrumental in obtaining our daily objectives and in time adding value to the growth of the company. They have optimized our sales and purchase procedures, streamlined our accounting structure and enabled us with real-time data, making day-to-day operations almost seamless. And the results are beyond impressive. We wholeheartedly recommend PKC Consulting to everyone we know."
Ahmed Thariq

CEO, National Aluminium

Begin Your Journey!

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    Frequently Asked Questions

    Management consulting brings inventory controls, documented processes, and integrated technology to an industry where high-value stock, complex pricing, and artisan management create unique operational risks. The result is reduced losses, better margins, and scalable multi-store operations.

    PKC creates SOPs for gold issue, daily weight reconciliation, wastage norms, finished goods receipt, and karigar performance tracking. The system ensures complete accountability at every stage of the manufacturing process.

    Jewellery businesses without proper controls typically have 1-3% inventory discrepancies. PKC’s inventory management framework typically reduces this significantly, resulting in lakhs of savings annually.

    Yes. PKC consults for pure retail showrooms, manufacturing + retail combinations, and wholesale jewellery businesses. Each has distinct process requirements that our methodology addresses.

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